Frequently Asked Questions
Everything you need to know about your Icey Pyramid experience.
What materials are used in Icey Pyramid jewelry?
We use premium materials including 14k and 18k gold plating, 925 sterling silver, and high-grade VVS lab-simulated stones to ensure a brilliant shine and long-lasting durability.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original, unworn condition for a full refund or exchange.
Does the jewelry tarnish or turn skin green?
No, our jewelry is crafted with multiple layers of precious metal plating and protective finishes to prevent oxidation and skin discoloration when cared for properly.
How should I care for my pieces?
To maintain the icey shine, avoid contact with harsh chemicals, perfumes, and water. Wipe your jewelry with a soft microfiber cloth after each wear and store it in the provided pouch.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.